Shipping and Returns

Shipping Information

Orders will be processed within 2 to 3 business days from date of purchase. If you require any changes to your order, please contact us at info@heyheyandco.com with your order number within 24 hours of order placement. Please make sure your shipping information is correct, as HeyHey & Co. cannot redirect packages once they have been shipped. All import duties, taxes, brokerage fees, handling fees, tariffs, etc. required by your country are the sole responsibility of the buyer.

Note: Studio wholesale orders, please allow 2 weeks for processing, depending on the size of the order

Transit Times

Within Canada: Allow for 3 - 7 business days for standard delivery. Please note that additional time is required if shipping to a rural postal code.

USA Shipments (sent via small packet air): Allow 5 - 15 business days for delivery.

Times mentioned are approximations; in the event that the delivery time is longer than those times indicated, HeyHey & Co. is not responsible for this delay. HeyHey & Co. reserves the rights to select the appropriate shipping options. 

Canadian Shipping Fees

HeyHey & Co occasionally offers special promotions to our customers. Special promotions may include free or discounted flat rate shipping offers or discounts on select items. Our special promotions may be advertised on our website or our social networking websites.

Return and Exchange: Terms and Conditions

• 30 day money back guarantee from date of order.
• Please email us prior to return of item(s).
• Original invoice must accompany returned item(s) in order for refund to be processed.
• Returned items must be in their original state and deemed to be unworn to be accepted for a refund.
• Refunds will be made to the credit card, or PayPal account used in the original transaction.
• Return shipping fees are at purchaser’s expense.
• All clearance items, custom orders, and hair accessories are final sale.

At HeyHey & Co we warrant our products for workmanship and materials.

Please refer to the sizing chart when ordering. Feel free to call or email us if you are uncertain as to what size to order. Phone: 905-520-8099  Email: info@heyheyandco.com